In case a customer wants to return a product, other than the product made to order, the customer must write to us at Hello@pashmina.com or can also go to the website & raise a Support Ticket at the Help Center through My Account
TERMS & CONDITIONS FOR RETURN:
- We may accept returns for store credit only. The store credit must be redeemed within 30 Days of Return processed. The original shipping charges and duties will not be refunded.
- The product must be returned to us within 14 days from the date it was shipped to the customer.
- The product must be unused, unworn, unwashed, and undamaged.
- The product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
- Damaged or soiled products will not be accepted.
- Pashmina.com will not be not responsible for any damage caused in the return transit of the product.
- Goods once sold can only be exchanged for store credit if they meet our terms & conditions.
In case the customer wants to exchange an alternative product, the same is possible. You will return the product for a credit and purchase the new item afresh. You can settle the payment from the credit available to your account. The original shipping charges will not be returned & the product would need to be shipped back at the customer's cost. The original shipping, charges & duties will not be refunded. You must write or call customer care as suggested for the return of the product. Stated terms & conditions applicable to return, will also be applicable to return for exchange.
DAMAGED/DEFECTIVE/WRONG SUPPLY OF PRODUCTS
The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products. In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “Pashmina.com” customer Service within 24 hours of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you. Our principal designer will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. The product must be received within 7 days from the date of advice by the Customer Service Department. If the details provided are found accurate “Pashmina.com” will replace the same product & bear the cost of all Shipping in & out, if not possible, a store credit will be issued to the buyer.
We shall not be able to process the cancellation if the order/orders are processed. In case the cancellation request is received before the Orders are processed, you will receive the Store credit against the cancellation of an order.